What about WhatsApp? It’s worth noting that it is the fastest-growing instant messaging app. More and more businesses are leaning towards WhatsApp to easily manage their customer communication.

WhatsApp is geared for big moves in 2020, after launching WhatsApp Business in the preceding years.

Has 2 billion users
450 million people use WhatsApp Statuses every day
3 million businesses use it for client communication
Users spend roughly 2 hours and 48 minutes daily
1 million South Africans use it, 650 000 users daily